Returns & Exchanges
At Tough Duck, we stand behind the durability of our gear and offer a 30-day return policy for items in original, unworn condition with tags attached. If your purchase doesn't meet your expectations for fit or function, we are committed to making it right through a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip provided in your digital return confirmation.
Attach the Label
Download and print your pre-paid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing