Frequently Asked Questions
Everything you need to know about your Tough Duck gear.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Expedited options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a prepaid shipping label.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your chest and waist and comparing them to our chart, as our workwear is designed with a slightly roomier fit for mobility.
Are your products covered by a warranty?
Yes, all Tough Duck products carry a one-year limited warranty against manufacturing defects in materials and workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my heavy-duty workwear?
To prolong the life of your garments, we recommend machine washing in cold water with like colors and tumble drying on low. Avoid bleach and fabric softeners on waterproof-treated items.